Soyora Narita-Newtown

FAQ

Q

What payment methods and credit cards are accepted?

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A

Cash payments are accepted at all stores.
The following credit cards are accepted: Visa, Mastercard, JCB, American Express, Diners Club International. (Please note that this may vary by store, so please inquire at the register for details.)

Q

Could you provide details about transportation options?

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A

We have detailed directions available for walking, train, bus, and car routes. Please visit our Access page for more information on transportation options.

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Q

What are your business hours?

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A

Specialty stores: 10:00 AM - 9:00 PM
Restaurants: 11:00 AM - 11:00 PM
Open every day of the year
*Please note that hours may vary by store.

Q

Do specialty stores have regular closing days?

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A

Generally, there are no regular closing days, but certain stores may have their own scheduled closing days.

Q

I left something behind inside the mall. What should I do?

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A

Please contact the Information Service Center by phone for inquiries (we do not accept emails). We will transfer your call to the appropriate staff.

Contact Information:
Phone: To be determined (10:00 AM - 9:00 PM)

Q

Can I rent a stroller?

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A

Strollers are available for babies from 1 month to 3 years old (for children weighing up to 20 kg).
Please feel free to use the strollers available at the entrances and exits inside the mall.

Q

What should I do if there's a language barrier?

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A

Please ask the staff at the Information Service Center.

Q

Can I use Wi-Fi inside the mall?

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A

We're sorry, but we do not offer Wi-Fi services.

Q

Do you have Tax-free shopping?

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A

We have both Tax-free and non-Tax-free stores.
For detailed information, please check our Tax-free Stores page.

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Q

Can you ship internationally?

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A

We're sorry, but we do not offer international shipping services.

Q

Please tell me about the parking fees.

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A

The parking lot is open 24 hours a day, 365 days a year, with a capacity for approximately 800 vehicles.
Parking fees are as follows:
・First 90 minutes after entry: Free
・180 minutes (3 hours): Free with purchases of 1,000 yen or more
・240 minutes (4 hours): Free with purchases of 3,000 yen or more
・For parking exceeding 4 hours: 200 yen per 60 minutes, with a maximum daily charge of 700 yen